ROSSA CONCEPT TERMS & CONDITIONS

Welcome to rossa-concept.com. We strive to provide our customers and users with a seamless shopping experience and hope you enjoy everything our platform has to offer.

ROSSA website is owned and operated by ROSSA Concept LLC (“ROSSA Concept”, “we”, “us” or “our”) for its benefit and the benefit of its affiliates. By using our Website, you agree to these Terms of Service (the “Terms”), including our Website Terms of Use and Privacy & Cookie Policy (collectively, the “Terms”). We may update these Terms from time to time; your continued use of the Website constitutes acceptance of the latest Terms.If you do not agree with these Terms, you must stop using the Website immediately.

1. ELIGIBILITY

To use our Website or place an order, you must:

1.Be at least 18 years of age.

2.Be able to make payments using our accepted methods.

3.Be legally capable of entering into binding contracts with ROSSA Concept.

2. PERSONAL USE ONLY

The Website is intended for personal use only. Commercial use, including resale of products purchased via our Website, is prohibited. We reserve the right to refuse or cancel orders that appear to be for commercial purposes or violate these Terms.

3. PLACING ORDERS

When placing an order (“Order”), you agree to purchase the items selected at the price shown, plus applicable delivery fees, taxes, and duties.

•You will receive an acknowledgment email confirming receipt of your Order.

•Orders are subject to our acceptance, which will be communicated via email when the Order has been processed and dispatched.

•We may reject Orders at our discretion due to technical errors, stock unavailability, suspected fraud, pricing errors, or other reasons.

4. STOCK AVAILABILITY

Products in your basket are not reserved until your Order is paid in full and accepted. Stock information on the Website is an estimate and may change in real-time due to other transactions. If an item becomes unavailable after you place your Order, we will notify you and issue a full refund.

5. CANCELLATION AND CHANGES

Orders can be cancelled or modified before they are processed. Once an Order is marked as “Processed”, you cannot make changes. You may return the items in accordance with our Return & Exchange Policy and place a new Order for the desired items.

6. PRICING

All prices are displayed in [local currency] and exclude delivery fees, gift services, taxes, and duties.

•We strive for accuracy but errors may occur. In case of mispricing, we may:

1.Cancel the Order and issue a full refund, including delivery fees.

2.Honour the Order at the correct price.

3.Refund any overpayment if you paid more than the correct price.

7. PRICE MATCH 

•Price Match: We offer store credit if you find an identical in-stock product on a competitor’s website at a lower price. Conditions apply (e.g., same brand, size, style, shipping country).

8. PROMOTIONAL CODES

Promotional codes may be offered from time to time.

•Codes are personal, non-transferable, and may have usage restrictions.

•Codes cannot be combined with other offers unless explicitly stated.

•Ineligible items or brands will not reflect a discount at checkout.

9. PAYMENT METHODS

We accept payment via credit/debit cards, Apple Pay, and other approved payment gateways. Payments through other methods may not be accepted. ROSSA Concept reserves the right to request additional verification to prevent fraud.

10. SHIPPING & DELIVERY

•Delivery options vary by product and location.

•Orders may ship in multiple consignments if items are stored in different locations.

•Delivery times are estimates; ROSSA Concept is not liable for delays outside our control.

11. RETURNS & REFUNDS

•Returns are subject to our Return & Exchange Policy, available on the Website.

•Refunds are issued via store credit, as applicable.

12. LIABILITY

ROSSA Concept is not liable for indirect, consequential, or incidental damages. Our maximum liability is limited to the amount paid for the product(s).

13. INTELLECTUAL PROPERTY

All Website content, including images, text, and designs, is protected by intellectual property laws. You may not reproduce or use content without prior permission, except for personal browsing.

14. GOVERNING LAW & DISPUTES

These Terms are governed by the laws of [Your Jurisdiction], and disputes are subject to the courts of Dubai/United Arab Emirates.

15. ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your account and password. Notify us immediately of any unauthorised use.

16. CHANGES TO TERMS

ROSSA Concept may update these Terms at any time. You are responsible for reviewing the latest Terms before using the Website or placing Orders.

17. CONTACT

For questions regarding these Terms or any Orders, contact:

Email: hello@rossa-concept.com | Phone: +971 56 102 4260 or +971 55 142 8831